Privacy Policy

Your privacy matters to us — here is exactly how we handle your data.

Last updated: April 2026

This Privacy Policy describes how Weavvi we collects, uses and protects the personal information you provide when you visit our website or place an order with us. By using our website, you agree to the terms of this policy.

1. Information we collect

When you browse or shop at Weavvi, we may collect the following information:

Information you give us

✦Full name, email address and phone number (WhatsApp included)

✦Delivery address and pin code

✦Payment information — processed securely through our payment provider. We never store card or UPI details.

Information collected automatically

✦Browser type, device type and IP address

✦Pages visited, time spent and clicks on our website

✦Cookies and similar tracking technologies (see Section 6).

2. How we use your information

We use your personal data only for the following purposes:

✦Order fulfilment — to process, produce and deliver your order to the correct address.

✦Order updates — to send you confirmation, tracking and delivery notifications via email or WhatsApp.

✦Customer support — to respond to queries, exchange requests and complaints.

✦Email marketing — to send you new arrivals, offers and updates if you have opted in. You can unsubscribe at any time.

✦WhatsApp updates — to send you order updates and occasional brand communications if you have opted in. You can opt out at any time by replying STOP.

✦Website improvement — to understand how customers use our store so we can improve your experience.

✦ We will never sell, rent or trade your personal information to any third party for their marketing purposes.

3. How we share your information

We share your data only when necessary to run our business:

✦Fulfilment & logistics partners — your name, address and order details are shared with our production and delivery partners solely to fulfil your order.

✦Payment processors — your payment details are handled directly by our secure payment provider. We do not see or store your card or UPI details.

✦Shopify — our store is built on Shopify, which stores your order and account data on our behalf. Shopify is GDPR compliant.

✦Legal requirements — we may disclose your information if required to do so by law or to protect the rights and safety of our customers or business.

4. Email & WhatsApp marketing

By placing an order or signing up on our website, you may receive:

✦Emails — new arrivals, exclusive offers, brand updates and pet lover content. Every email includes an unsubscribe link at the bottom.

✦WhatsApp messages — order updates and occasional promotional messages. Reply STOP at any time to opt out.

⚠ We will only contact you via WhatsApp or email if you have provided your consent. We do not spam — we respect your inbox and your time.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy — typically for the duration of your customer relationship with us plus up to 2 years for legal and accounting purposes. You may request deletion of your data at any time by contacting us.

6. Cookies

Our website uses cookies — small files stored on your device — to improve your browsing experience, remember your cart and analyze site traffic. You can disable cookies in your browser settings, though this may affect certain features of our store.

7. Your rights

You have the right to:

✦ Access the personal data we hold about you

✦ Request correction of inaccurate data

✦ Request deletion of your personal data

✦ opt out of marketing emails and WhatsApp messages at any time

✦ Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, email us at support@weavvi.com and we will respond within 7 business days.

8. Data security

We take reasonable steps to protect your personal information from unauthorized access, loss or misuse. Our store is hosted on Shopify which uses industry-standard SSL encryption. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.